Refund Policy

Taking the CrownPrint™ assessment is free. As of August 2026, the CrownPrint Intelligence Report™ costs $9.99 as a one-time purchase. The current price will always be displayed before checkout and applies only to future purchases.

The Intelligence Report is the only paid product Hair Wellness Lab currently sells. It is a single charge processed through Stripe. It is not a subscription, it does not renew, and there is nothing to cancel.

Answering the assessment questions costs nothing and requires only an account. Your purchase includes your CrownPrint Intelligence Report™ in full, and CrownState™ refreshes are included at no additional charge. Your CrownPrint and its report are saved permanently to your account.

Because there is no recurring subscription, no refund situation involves a partial billing period, a cancellation date, or unused time. There is no billing period to prorate and no renewal to stop.

We will review and process a refund in the following situations:

• You were charged due to a billing error on our end, including a duplicate charge.
• You were charged but never received access to CrownPrint.
• A technical failure on our side prevented your Intelligence Report from being generated and we were unable to resolve it.
• You did not authorize the charge.

Outside these situations, we generally do not refund a CrownPrint once your Intelligence Report has been generated, because the report is produced from the information you submitted and is delivered to your account immediately. We still read every request, so contact us if your situation is not listed here.

To request a refund, please contact us at hello@hairwellnessslab.com within 14 days of the charge. Include your account email and a description of the issue. We will respond within 5 business days.

Nothing in this policy limits any refund or cancellation right you have under the consumer law that applies where you live.

Hair Wellness Lab currently provides its general platform tools without a recurring membership fee. No payment is required for those tools, so no refund situation applies to them.

For billing questions, contact us at hello@hairwellnessslab.com.